State Service Experience

Imagine a world where government authorities treated you as a person, not a problem. A world where life admin was easy, enjoyable AND efficient, where you can get your licence, a permit, register a birth or a business vehicle at one location. A pleasant place, with comfy couches and music, not glass barriers and bad plastic chairs, where you were greeted with a smile, not a ticketing machine. It’s almost beyond conception.

Yet the New South Wales Government (NSW Government) Australia has done just that. The agencies that support the needs of citizens have been combined into a one stop shop, at 110 locations. Remarkably the title of Service NSW embodies what this organisation does – it serves its citizens – be it in person, by phone, by mobile app or even by bus. Taken Up talks to the Hon Victor Dominello MP, Minister for Finance, Service and Property about this notable achievement.

#ChangesForUs #TakenUpShow

Thanks to Office of NSW Minister for Finance, Service and Property CEBIT AUSTRALIA / Hannover Fairs Australia Hills Super Centre Intermedium

Filmed at Hills Super Centre
Produced and Directed by Hardeep Girn
Camera and Sound Assistant Bailey Rebiffé

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